Question 1

What are your hours of operation?

Accepted Answer

Monday - Friday 9:00 a.m. - 4:00 p.m.

Question 2

I received my custom blend.  How do I take this tea?

Accepted Answer

You can find instructions for how to take your custom tea in your email.

Question 3

I received my order damaged.  What do I do?

Accepted Answer

If your order is delivered damaged, please contact us within an hour of delivery.

Question 4

Can I return my order?

Accepted Answer

No.  Unless your item(s) had been delivered damaged or you received the wrong item(s) than initially ordered, we do not accept returns.

Question 5

Can I change my order?

Accepted Answer

If you need to make a change, please contact us via email with your order number within 24 hours your order was placed.

Question 6

My tracking details say my order was delivered but I did not receive it.

Accepted Answer

This can sometimes be either a glitch with the shipping carrier or a delay due to particular conditions.  If you still do not receive your delivery by the following day after expected delivery, contact us with your order number.

Question 7

Will I get my tracking details?

Accepted Answer

Yes, once shipped you will receive a shipping confirmation email with your tracking details (be sure to check your spam folder just in case).  If you do not receive your tracking details please contact us via email with your order number.

Question 8

When will my order ship?

Accepted Answer

All items are handmade at the time orders are placed.  When herbs are stocked, orders are shipped within 1-5 business days.    For pre-order items, please allow up to 2 weeks for shipping and handling.   For custom blends, orders are shipped within 3-10 business days.   Note: Please keep in mind that if certain herbs are not stocked in our inventory or if we receive a substantially high volume of orders, these time frames may be delayed.

Question 9

How long does shipping take?

Accepted Answer

Domestic orders: Please allow 3-7 business days for delivery.   International orders: Please allow 10-20 business days for delivery.   Note:  These time frames vary for they are not guaranteed by the shipping carrier.

Question 10

Can I change my shipping address after my order is placed?

Accepted Answer

If you need to change your shipping address, please contact us via email with your order number within 24 hours your order was placed.